Return Policy

Returns will only be accepted under the following circumstances:

• You received a wrong product different from the item ordered.
• The product was damaged during transit.
• The package was tampered with before delivery.
• The product received was expired at the time of delivery.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Be reported within 24 hours of delivery.

The following items are not eligible for return:

• Opened tea packages.
• Products that have been partially or fully consumed.
• Products returned due to personal taste preferences.
• Products damaged due to improper storage after delivery.
• Requests made beyond the specified reporting period.
• Orders where an incorrect delivery address was provided by the customer.

To initiate a return request, please contact our customer support team within 24 hours of receiving your order and provide the following details:

Our team will review your request and guide you through the next steps.

Once your request has been reviewed and approved:

• We may arrange a pickup through our logistics partner, where service is available, or
• You may be requested to ship the product back to us using a reliable courier service.

Instructions for the return process will be shared by our customer support team.

• If the return is due to an error on our part (wrong, damaged, tampered, or expired product), Millennium Tea will bear the return shipping cost.
• In all other situations where returns are not covered under this policy, return requests may not be accepted.

After receiving and inspecting the returned product, we will notify you regarding the approval of your replacement or refund request.

If approved, we may offer:

• A replacement product, subject to availability, or
• A refund to the original payment method, in accordance with our Refund Policy.

For any return-related queries, please contact us:

Millennium Tea reserves the right to modify or update this Return Policy at any time without prior notice. Any changes will be reflected on this page along with the updated effective date.