At Millennium Tea, we are committed to providing high-quality tea products and ensuring customer satisfaction. Please read our Cancellation & Refund Policy carefully before placing an order on our website.
Order Cancellation
Before Dispatch
- Orders can be cancelled only if they have not been processed or dispatched from our warehouse.
- To request a cancellation, please contact our customer support team as soon as possible with your order details.
- If the cancellation request is approved, the refund will be processed to the original payment method.
After Dispatch
- Once an order has been shipped, it cannot be cancelled.
Refund Eligibility
Due to the perishable and consumable nature of tea products, we generally do not accept returns or provide refunds once the product has been delivered.
However, refunds or replacements may be considered in the following situations:
- You received a damaged product.
- You received an incorrect product different from what you ordered.
- The product package was tampered with before delivery.
- The product received is expired at the time of delivery.
Reporting an Issue
If you experience any of the situations mentioned above, please notify us within 24 hours of receiving your order by contacting our customer support team.
To process your request, please provide:
- Order number
- Clear photographs of the product and packaging
- A brief description of the issue
⚠️ Failure to report the issue within the specified timeframe may result in the request being declined.
Refund Process
Once we receive your request, our team will review the information provided.
If the refund request is approved:
- The refund will be initiated to the original mode of payment used during the purchase.
- Refunds are generally processed within 5–10 business days, depending on your bank or payment service provider.
Replacement Policy
In eligible cases, Millennium Tea may choose to provide a replacement product instead of a refund, depending on product availability and the nature of the issue reported.
Non-Refundable Situations
Refunds or replacements will not be provided in the following circumstances:
- Change of mind after the order has been delivered.
- Personal taste preferences or dissatisfaction with flavor.
- Incorrect shipping information provided by the customer.
- Failure to receive the package due to multiple unsuccessful delivery attempts.
- Requests made after the reporting period specified above.
- Minor variations in taste, aroma, or appearance that naturally occur in tea products.
Contact Us
For cancellation, refund, or replacement requests, please contact us:
Millennium Tea
Please include your Order ID in all communications for faster assistance.
Important Notice
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.
Millennium Tea reserves the right to modify this policy at any time without prior notice. Any updates will be published on this page with the revised effective date.